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2019 Digital Marketing Trend – The rise of the Chat Bot

Posted on December 20 2018 / In Digital Selling, Marketing Automation / No Comments

Chatbot Use Will Increase

Chatbots are just a specialized form of software that acts as a virtual “concierge,” communicating with users and assisting them in completing their goals. Chatbots interact with humans in a natural way, primarily through the use of text chat windows, but verbal interactions are also possible.

Chatbots are already used extensively in Facebook, by the tens of thousands, for different tasks. Everything from providing weather reports to automating some basic customer support functions can be easily handled by sophisticated software. Bots allow users to get personalized, focused interactions without pulling too much from limited human resources. There has been a significant increase in usage in 2018, and that use is likely to continue growing for digital marketing in 2019.

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By Chief Internet Marketer

Chief Internet Marketer is the only integrated, innovative, and interactive internet marketing consulting firm directly focused on demanding internet authority. CIM represents a collection of dedicated, diversified, and accomplished professionals.

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